Privacy Policy

1. Overview & Compliance

At NearbyCleaners.com ("NearbyCleaners", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. NearbyCleaners acts as a job search and service discovery engine connecting verified cleaning businesses with solo cleaning service providers.

This Privacy Policy applies to all personal information collected through our website, mobile application, and related services. Our data practices comply with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws across Canada (including Quebec's Law 25, Alberta PIPA, and BC PIPA).

2. Information We Collect

We collect personal information necessary to deliver and improve our job-matching platform. This includes:

• Account & Profile Information: Full name, email address, phone number, postal code, and professional qualifications or cleaning service preferences.
• Identity & Background Verification: Documents provided by solo cleaners or businesses to establish account authenticity (e.g., identity checks, business registration details).
• Usage & Location Data: Browser type, IP address, device identifiers, and approximate location (e.g., postal code zone) used to match nearby cleaning opportunities.
• Communications: Messages sent through our internal chat, customer support inquiries, or dispute resolution logs.

3. Purpose & How We Use Personal Data

NearbyCleaners collects and processes personal information strictly for identified commercial purposes:

• Facilitating job discovery and matching based on local proximity and service categories.
• Verifying user profiles and maintaining safety standards on the platform.
• Notifying cleaners about new job listings and sending critical account alerts via email or SMS.
• Managing feature boosts, subscriptions, and platform analytics.
• Resolving shift disputes, payment discrepancies, or platform support queries.

4. Data Disclosure & No-Sale Pledge

We may only share information under the following limited circumstances:

• Matched Employers/Clients: When you express interest in a job post, your selected profile details are made visible to the posting business.
• Trusted Service Providers: Third-party vendors supporting platform operations (such as payment processing via Stripe, cloud hosting, or SMS/email dispatchers).
• Legal Compliance: When required by Canadian law enforcement, court orders, or statutory regulatory bodies.

5. Individual Rights Under PIPEDA & Canadian Law

Canadian residents hold specific statutory rights regarding their personal data:

6. Data Security & Storage

We implement industry-standard administrative, physical, and technical safeguards (including 256-bit SSL encryption) to protect your personal data against unauthorized access, loss, or misuse. Data is retained only for as long as necessary to fulfill platform operations or meet legal tax/accounting obligations.

7. Privacy Officer Contact Details

For privacy inquiries, data access requests, or questions regarding our PIPEDA compliance officer, please contact our Privacy Office: